Terms & Conditions

The Company will submit a written quotation which the Hirer shall accept in writing: the absence of such written quotation or acceptance however shall not invalidate the Contract, and all the work quoted for and undertaken by, or goods hired from the Company shall be subject to these terms and conditions and the Hirer by authorising or allowing work to proceed or goods to be delivered is deemed to have confirmed the Contract and to have accepted these terms and conditions.

PERIOD OF HIRE. The period of hire is understood to mean the period for which the marquee or equipment is required to be ready and available for use.

CONDITIONS OF SITE. The Company’s quotation for hire charges is made on the assumption that the site on which the tents or equipment are to be erected or to which goods are to be delivered is: –

  1. Flat level firm ground with easy access for heavy motor transport and
  2. Has no drainpipes, cables or other services buried beneath the surface or otherwise concealed.

If the said site does not comply with these requirements the Company may in its discretion either rescind the Contract by giving oral or written notice to the Hirer or make additional hire charges. The Company shall not be liable to the Hirer for any loss, damage or expense resulting from such rescission of the Contract.

EXCLUSION OF COMPANY’S LIABILITY FOR DAMAGE TO SITE AND SERVICES. Whether the said site complies with the foregoing requirements or not the Company shall not be under any liability whatsoever to make good any damage to the site nor shall the Company be under any liability whatsoever in respect of damage to drain pipes or cables or other services buried under the site or otherwise concealed or any consequential loss resulting from such damage unless an accurate plan showing the precise position of such drain pipes or cables or other services shall have been supplied to the Company.

THE POSITION OF MARQUEES AND EQUIPMENT. The Hirer shall provide the Company with a plan showing the position in which the marquees or equipment shall be erected or alternatively shall have a representative on the site for that purpose. If the Hirer shall fail to provide a plan or have representative on the site the Company may erect the marquees and equipment where it thinks fit and it shall be deemed to have performed the Contract.

VARIATION OF HIRE CHARGES. The Company reserves the right to vary the quoted hire charges in the event of any increase taking place before and during the period of hire in the cost of labour, materials and transport.

HIRE CHARGES. All goods hired are charged whether used or not. Goods collected by customers will be charged extra if not returned on day arranged. The hire charges published in any of the Company’s marketing material are for guidance in estimating costs only and do not constitute an offer.

PAYMENT. The Company reserves the right to charge a non-refundable deposit (minimum charge £50) to confirm the booking, the balance will be payable on delivery.

LOSS OR DAMAGE. The Hirer is wholly responsible for all equipment on hire from the time of delivery until collection. He/she will be responsible for the safe custody of the Company’s property on the site, and will make good to the Company all loss or damage to the Company’s property or equipment hired or used on the site (other than fair wear and tear) such as breakages etc, including those due to theft or burglary, unless it be proved that such loss or damage be caused by faulty material or workmanship or negligence on the part of the Company. We cannot accept any items in place of our own.

LIABILITY TO THIRD PARTIES. The Company will not be responsible for and the Hirer will indemnify the Company against all claims for injury to persons or loss of or damage to property howsoever caused unless it be proved that such injury or damage be caused by faulty material or workmanship or negligence on the part of the Company.

ERECTION AND DISMANTLING. The Company normally provides labour for erection and dismantling and the cost thereof is included in the hire charges. Only in exceptional circumstances and by special arrangement will the Company allow the Hirer to erect and/or dismantle the Company’s property.

The hire charges do not include attendance by the Company’s men except during the actual processes of erection and dismantling.

The Hirer is responsible for giving notice to or obtaining all necessary permits from any authorities who are or may be concerned and must make application to the Planning Authority, District Surveyor, Police, Fire Brigade, and any similar authority or organisation. Any cost as incurred in delays or modifications in the work arising from the absence of or misrepresentation of all such necessary permissions and permits shall be payable to the Company by the Hirer and shall be deemed to be part of the hire charge.

FORCE MAJEURE. While every effort will be made by the Company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the Company consequent upon act of God, War, Strikes, Riots, Lock-outs or order labour disturbances, Fire, Flood, Excessive Wind Conditions, Restrictions of the use of Transport, Fuel or Power, Requisitioning, Shortage of Material or Transport or Labour or any other cause beyond the control of the Company.

MODIFICATION OF CONTRACT. No verbal representations or arrangements are recognised by the Company and these terms and conditions shall only be modified by a supplementary written Contract.

CANCELLATION OR PREMATURE TERMINATION OF CONTRACT. In the event of the Hirer desiring to cancel the Contract (or any part of it) after a firm order has been placed; if the cancellation date is 15 to 30 days prior to delivery date, there will be a charge of 25 per cent of the hire charge, if the cancellation is 7 to 14 days prior to the delivery date, the charge will be 50 per cent of the hire charge, and if the cancellation is 6 days or less prior to the delivery date, full hire charges will be made. Deposit is non-refundable.

Our marquees are a temporary structure and must be treated as such. Therefore the marquee(s) should be vacated in the event of excessive wind conditions, lightning and/or the first sign of instability.

Please note we operate a no smoking policy within all of our marquees.

It is the Hirers responsibility to supply any firefighting equipment & emergency exit signs that may be required. We can supply a 6ltr foam fire extinguisher upon request at an additional charge (£50 + vat).  If this has been arranged, then it will be detailed on the order form.

Marquees and all equipment must be left in a clean and tidy condition with all personal items, rubbish, ALL decorations/fixings etc. removed from the marquee. A minimum cleaning charge of £75 will be made in circumstances where this has not been adhered to. Sticky tape is not permitted on marquee canopy or windows/walls.  Coloured tissue, paper decorations, party poppers or similar are not to be used under any circumstance as the dye permanently stains the marquee when damp or wet. The canopy and/or side walls would need to be replaced in these circumstances and the hirer charged accordingly. Hay bales are not permitted in the marquee if matting is supplied. Please do not hang anything from marquee poles or framework without prior consultation with a representative of the company first.